FAQs

Frequently Asked Questions (FAQs)

• Q: Are all the trading cards and booster packs sold on TCG Rush authentic?

  • A: Absolutely! We source our trading card games, booster packs, and elite trainer boxes directly from verified, trusted distributors to ensure 100% factory-sealed authenticity for every collector.

• Q: Do you sell puzzles as well as card games?

  • A: Yes, alongside our massive collection of rare trading card games, we offer a curated selection of premium, high-quality puzzles designed for puzzle enthusiasts and hobbyists of all skill levels.

• Q: How long does domestic shipping take within the United States?

  • A: Standard domestic orders within the United States are typically delivered within 7 to 10 business days following order processing and dispatch.

• Q: Do you offer international shipping?

  • A: Yes, we ship worldwide to card collectors and puzzle solvers globally! International orders generally take between 11 to 15 business days for delivery, depending on customs clearance procedures.

• Q: What is your return policy for opened items?

  • A: Due to the collectible nature of trading card games and random-pull booster packs, we can only accept returns for items that remain in their original, unopened, and factory-sealed condition within 30 days of delivery. Opened packs or single cards are final sale.

• Q: How can I track my active order?

  • A: Once your order has been packed and shipped from our facility, you will automatically receive a tracking link via email. If you haven't received it, feel free to contact us.

• Q: How can I get in touch with customer support if I need help?

  • A: Our dedicated support team is always ready to assist you. You can reach out to us anytime via email at info@tcgrush.shop or visit/write to our headquarters at 2508 Orion Dr. League City TX 77573 during our business hours (Monday to Friday, 9:00 AM – 5:00 PM CST).